{"id":9722,"date":"2026-05-28T06:25:59","date_gmt":"2026-05-28T06:25:59","guid":{"rendered":"https:\/\/mtconcept.ro\/?page_id=9722"},"modified":"2026-05-28T06:30:38","modified_gmt":"2026-05-28T06:30:38","slug":"politica-de-retur-si-anulare","status":"publish","type":"page","link":"https:\/\/mtconcept.ro\/en\/politica-de-retur-si-anulare\/","title":{"rendered":"Politica de retur \u0219i anulare"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9722\" class=\"elementor elementor-9722\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-57d2425 scheme_default elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"57d2425\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-32a398d sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"32a398d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d5e778 sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"9d5e778\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2fdfa7 sc_fly_static elementor-widget elementor-widget-trx_sc_layouts_title\" data-id=\"b2fdfa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"trx_sc_layouts_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"sc_layouts_title sc_align_center with_content without_image without_tint\" ><div class=\"sc_layouts_title_content\"><div class=\"sc_layouts_title_title\"><h1 class=\"sc_layouts_title_caption\">Politica de retur \u0219i anulare<\/h1><\/div><div class=\"sc_layouts_title_breadcrumbs\"><div class=\"breadcrumbs\"><a class=\"breadcrumbs_item home\" href=\"https:\/\/mtconcept.ro\/en\/\">Home<\/a><span class=\"breadcrumbs_delimiter\"><\/span><span class=\"breadcrumbs_item current\">Politica de retur \u0219i anulare<\/span><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a358ff1 sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"a358ff1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-760d7d0 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"760d7d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22bb11e sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"22bb11e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1181\" data-end=\"1513\">Prezenta politic\u0103 stabile\u0219te condi\u021biile \u00een care clien\u021bii pot anula o comand\u0103 sau pot returna produsele achizi\u021bionate de pe site-ul <strong data-start=\"1312\" data-end=\"1332\"><a class=\"decorated-link\" href=\"https:\/\/mtconcept.ro\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"1314\" data-end=\"1330\">www.mtconcept.ro<\/a><\/strong>, administrat de <strong data-start=\"1349\" data-end=\"1385\">S.C. METAL TEHNIC CONCEPT S.R.L.<\/strong>, CUI <strong data-start=\"1391\" data-end=\"1406\">RO 48284896<\/strong>, RONRC <strong data-start=\"1414\" data-end=\"1429\">J6\/520\/2023<\/strong>, cu sediul social \u00een Sat Cociu, comuna \u0218intereag, nr. 143, jude\u021bul Bistri\u021ba-N\u0103s\u0103ud.<\/p><h3 data-section-id=\"13se98z\" data-start=\"1515\" data-end=\"1540\">1. Anularea comenzilor<\/h3><p data-start=\"1542\" data-end=\"1682\">Clientul poate solicita anularea unei comenzi \u00eenainte ca aceasta s\u0103 fie procesat\u0103, predat\u0103 curierului sau preg\u0103tit\u0103 pentru livrare\/ridicare.<\/p><p data-start=\"1684\" data-end=\"1875\">Solicitarea de anulare se transmite prin e-mail la <strong data-start=\"1735\" data-end=\"1767\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1737\" data-end=\"1765\">metaltehnicconcept@gmail.com<\/a><\/strong> sau telefonic la <strong data-start=\"1785\" data-end=\"1804\">+40 756 641 157<\/strong>, men\u021bion\u00e2nd num\u0103rul comenzii \u0219i datele de identificare ale clientului.<\/p><p data-start=\"1877\" data-end=\"2038\">\u00cen cazul \u00een care produsul a fost deja expediat, comanda nu mai poate fi anulat\u0103, \u00eens\u0103 clientul poate solicita returul produsului, conform condi\u021biilor de mai jos.<\/p><p data-start=\"2040\" data-end=\"2258\">Pentru produsele realizate la comand\u0103, modificate, adaptate sau configurate conform cerin\u021belor clientului, anularea poate fi acceptat\u0103 doar dac\u0103 produc\u021bia, modificarea sau preg\u0103tirea special\u0103 a produsului nu a \u00eenceput.<\/p><h3 data-section-id=\"1baasur\" data-start=\"2260\" data-end=\"2305\">2. Dreptul de retragere pentru consumatori<\/h3><p data-start=\"2307\" data-end=\"2491\">Clien\u021bii persoane fizice, care achizi\u021bioneaz\u0103 produse \u00een calitate de consumatori, au dreptul s\u0103 se retrag\u0103 din contract \u00een termen de <strong data-start=\"2440\" data-end=\"2466\">14 zile calendaristice<\/strong>, f\u0103r\u0103 a preciza motivul.<\/p><p data-start=\"2493\" data-end=\"2645\">Termenul de 14 zile curge din ziua \u00een care clientul sau o persoan\u0103 indicat\u0103 de acesta, alta dec\u00e2t transportatorul, intr\u0103 \u00een posesia fizic\u0103 a produsului.<\/p><p data-start=\"2647\" data-end=\"2817\">Pentru exercitarea dreptului de retragere, clientul trebuie s\u0103 transmit\u0103 o declara\u021bie clar\u0103 privind decizia de retragere, prin e-mail la <strong data-start=\"2784\" data-end=\"2816\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2786\" data-end=\"2814\">metaltehnicconcept@gmail.com<\/a><\/strong>.<\/p><h3 data-section-id=\"1uzi5eh\" data-start=\"2819\" data-end=\"2854\">3. Produse care pot fi returnate<\/h3><p data-start=\"2856\" data-end=\"3115\">Pot fi returnate produsele standard achizi\u021bionate de pe site, cu condi\u021bia ca acestea s\u0103 fie returnate \u00een aceea\u0219i stare \u00een care au fost livrate, f\u0103r\u0103 urme de utilizare excesiv\u0103, deterior\u0103ri, interven\u021bii mecanice, montaj incorect sau modific\u0103ri aduse de client.<\/p><p data-start=\"3117\" data-end=\"3247\">Produsul trebuie returnat, pe c\u00e2t posibil, \u00eempreun\u0103 cu toate accesoriile, documentele, manualele \u0219i ambalajele primite la livrare.<\/p><p data-start=\"3249\" data-end=\"3462\">Clientul este responsabil pentru diminuarea valorii produsului dac\u0103 acesta a fost manipulat \u00eentr-un mod care dep\u0103\u0219e\u0219te ceea ce este necesar pentru verificarea naturii, caracteristicilor \u0219i func\u021bion\u0103rii produsului.<\/p><h3 data-section-id=\"1rb9o8i\" data-start=\"3464\" data-end=\"3499\">4. Produse exceptate de la retur<\/h3><p data-start=\"3501\" data-end=\"3587\">Nu pot fi returnate, conform legisla\u021biei aplicabile, urm\u0103toarele categorii de produse:<\/p><ul data-start=\"3589\" data-end=\"4065\"><li data-section-id=\"eh52iz\" data-start=\"3589\" data-end=\"3656\">produse realizate la comand\u0103, conform specifica\u021biilor clientului;<\/li><li data-section-id=\"pc0tgc\" data-start=\"3657\" data-end=\"3723\">produse personalizate sau modificate clar la cererea clientului;<\/li><li data-section-id=\"1l411ni\" data-start=\"3724\" data-end=\"3807\">produse care au fost montate, utilizate, deteriorate sau modificate dup\u0103 livrare;<\/li><li data-section-id=\"1hkbp0p\" data-start=\"3808\" data-end=\"3916\">produse care prezint\u0103 urme de uzur\u0103, lovituri, interven\u021bii tehnice neautorizate sau lipsuri de componente;<\/li><li data-section-id=\"19pxgic\" data-start=\"3917\" data-end=\"4065\">produse care, prin natura lor, au fost integrate, adaptate sau montate \u00eentr-un ansamblu al clientului \u0219i nu mai pot fi readuse la starea ini\u021bial\u0103.<\/li><\/ul><p data-start=\"4067\" data-end=\"4327\">Pentru produsele fabricate sau configurate special pentru client, dreptul de retragere nu se aplic\u0103 dup\u0103 \u00eenceperea execu\u021biei\/personaliz\u0103rii, dac\u0103 produsul intr\u0103 \u00een categoria produselor confec\u021bionate dup\u0103 specifica\u021biile clientului sau personalizate \u00een mod clar.<\/p><h3 data-section-id=\"6q3fki\" data-start=\"4329\" data-end=\"4353\">5. Procedura de retur<\/h3><p data-start=\"4355\" data-end=\"4477\">Pentru retur, clientul trebuie s\u0103 transmit\u0103 o solicitare prin e-mail la <strong data-start=\"4427\" data-end=\"4459\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4429\" data-end=\"4457\">metaltehnicconcept@gmail.com<\/a><\/strong>, care s\u0103 con\u021bin\u0103:<\/p><ul data-start=\"4479\" data-end=\"4765\"><li data-section-id=\"142rpg8\" data-start=\"4479\" data-end=\"4512\">numele \u0219i prenumele clientului;<\/li><li data-section-id=\"fjoz99\" data-start=\"4513\" data-end=\"4532\">num\u0103rul comenzii;<\/li><li data-section-id=\"1a4vpgd\" data-start=\"4533\" data-end=\"4573\">produsul\/produsele care se returneaz\u0103;<\/li><li data-section-id=\"1pjfohb\" data-start=\"4574\" data-end=\"4604\">motivul returului, op\u021bional;<\/li><li data-section-id=\"jlbu90\" data-start=\"4605\" data-end=\"4683\">contul IBAN, dac\u0103 rambursarea nu se poate face prin aceea\u0219i metod\u0103 de plat\u0103;<\/li><li data-section-id=\"5ridgv\" data-start=\"4684\" data-end=\"4765\">fotografii ale produsului, dac\u0103 se solicit\u0103 pentru verificarea st\u0103rii acestuia.<\/li><\/ul><p data-start=\"4767\" data-end=\"4872\">Dup\u0103 transmiterea solicit\u0103rii, clientul va primi instruc\u021biuni privind adresa \u0219i modalitatea de returnare.<\/p><p data-start=\"4874\" data-end=\"5001\">Produsele trebuie returnate \u00een maximum <strong data-start=\"4913\" data-end=\"4939\">14 zile calendaristice<\/strong> de la data la care clientul a comunicat decizia de retragere.<\/p><h3 data-section-id=\"17y6hys\" data-start=\"5003\" data-end=\"5027\">6. Costurile de retur<\/h3><p data-start=\"5029\" data-end=\"5221\">Costurile directe de returnare a produselor sunt suportate de client, cu excep\u021bia cazului \u00een care produsul livrat este gre\u0219it, neconform sau prezint\u0103 defecte care nu au fost cauzate de client.<\/p><p data-start=\"5223\" data-end=\"5342\">Recomand\u0103m ca returul s\u0103 fie f\u0103cut printr-un serviciu de transport care permite urm\u0103rirea coletului \u0219i dovada livr\u0103rii.<\/p><p data-start=\"5344\" data-end=\"5521\">\u00cen cazul produselor voluminoase sau grele, clientul este responsabil pentru alegerea unei metode de transport adecvate, astfel \u00eenc\u00e2t produsul s\u0103 ajung\u0103 \u00een siguran\u021b\u0103 la v\u00e2nz\u0103tor.<\/p><h3 data-section-id=\"wav4s6\" data-start=\"5523\" data-end=\"5548\">7. Rambursarea banilor<\/h3><p data-start=\"5550\" data-end=\"5737\">Dup\u0103 aprobarea returului, sumele achitate vor fi rambursate \u00een maximum <strong data-start=\"5621\" data-end=\"5647\">14 zile calendaristice<\/strong> de la data la care Metal Tehnic Concept este informat cu privire la decizia de retragere.<\/p><p data-start=\"5739\" data-end=\"5930\">Rambursarea poate fi am\u00e2nat\u0103 p\u00e2n\u0103 la primirea produsului returnat sau p\u00e2n\u0103 la primirea unei dovezi c\u0103 produsul a fost expediat c\u0103tre v\u00e2nz\u0103tor, lu\u00e2ndu-se \u00een considerare data cea mai apropiat\u0103.<\/p><p data-start=\"5932\" data-end=\"6081\">Rambursarea se face prin aceea\u0219i metod\u0103 de plat\u0103 folosit\u0103 la achizi\u021bie, cu excep\u021bia cazului \u00een care clientul accept\u0103 o alt\u0103 modalitate de rambursare.<\/p><p data-start=\"6083\" data-end=\"6223\">Costurile suplimentare generate de alegerea unei metode de livrare mai scumpe dec\u00e2t livrarea standard oferit\u0103 de v\u00e2nz\u0103tor nu se ramburseaz\u0103.<\/p><h3 data-section-id=\"6qzrgx\" data-start=\"6225\" data-end=\"6263\">8. Produse deteriorate la transport<\/h3><p data-start=\"6265\" data-end=\"6358\">La primirea coletului, clientul are obliga\u021bia s\u0103 verifice starea ambalajului \u0219i a produsului.<\/p><p data-start=\"6360\" data-end=\"6664\">Dac\u0103 ambalajul este deteriorat vizibil sau produsul prezint\u0103 urme de lovire, clientul trebuie s\u0103 solicite \u00eentocmirea unui proces-verbal de constatare de la curier \u0219i s\u0103 informeze Metal Tehnic Concept \u00een cel mai scurt timp, prin e-mail la <strong data-start=\"6598\" data-end=\"6630\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6600\" data-end=\"6628\">metaltehnicconcept@gmail.com<\/a><\/strong>, \u00eenso\u021bit de fotografii relevante.<\/p><p data-start=\"6666\" data-end=\"6780\">Reclama\u021biile privind deterior\u0103rile vizibile la transport trebuie transmise c\u00e2t mai rapid dup\u0103 recep\u021bia produsului.<\/p><h3 data-section-id=\"1rxaaq6\" data-start=\"6782\" data-end=\"6821\">9. Retururi pentru persoane juridice<\/h3><p data-start=\"6823\" data-end=\"6907\">Dreptul legal de retragere \u00een 14 zile se aplic\u0103 doar consumatorilor persoane fizice.<\/p><p data-start=\"6909\" data-end=\"7192\">Pentru comenzile efectuate de persoane juridice, PFA, II, IF sau alte forme de organizare profesional\u0103, returul se poate accepta doar cu acordul expres al Metal Tehnic Concept, \u00een func\u021bie de starea produsului, tipul produsului \u0219i condi\u021biile comerciale stabilite la momentul comenzii.<\/p><h3 data-section-id=\"ttsy6u\" data-start=\"7194\" data-end=\"7232\">10. Contact pentru retur \u0219i anulare<\/h3><p data-start=\"7234\" data-end=\"7321\">Pentru solicit\u0103ri de retur, anulare sau informa\u021bii suplimentare, ne pute\u021bi contacta la:<\/p><p data-start=\"7323\" data-end=\"7559\"><strong data-start=\"7323\" data-end=\"7359\">S.C. METAL TEHNIC CONCEPT S.R.L.<\/strong><br data-start=\"7359\" data-end=\"7362\" \/>CUI: <strong data-start=\"7367\" data-end=\"7382\">RO 48284896<\/strong><br data-start=\"7382\" data-end=\"7385\" \/>RONRC: <strong data-start=\"7392\" data-end=\"7407\">J6\/520\/2023<\/strong><br data-start=\"7407\" data-end=\"7410\" \/>Sediu social: Sat Cociu, comuna \u0218intereag, nr. 143, jude\u021bul Bistri\u021ba-N\u0103s\u0103ud<br data-start=\"7485\" data-end=\"7488\" \/>E-mail: <strong data-start=\"7496\" data-end=\"7528\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"7498\" data-end=\"7526\">metaltehnicconcept@gmail.com<\/a><\/strong><br data-start=\"7528\" data-end=\"7531\" \/>Telefon: <strong data-start=\"7540\" data-end=\"7559\">+40 756 641 157<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Page (post) title HomePage (post) title Prezenta politic\u0103 stabile\u0219te condi\u021biile \u00een care clien\u021bii pot anula o comand\u0103 sau pot returna produsele achizi\u021bionate de pe site-ul www.mtconcept.ro, administrat de S.C. METAL&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9722","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mtconcept.ro\/en\/wp-json\/wp\/v2\/pages\/9722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mtconcept.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mtconcept.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mtconcept.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mtconcept.ro\/en\/wp-json\/wp\/v2\/comments?post=9722"}],"version-history":[{"count":5,"href":"https:\/\/mtconcept.ro\/en\/wp-json\/wp\/v2\/pages\/9722\/revisions"}],"predecessor-version":[{"id":9727,"href":"https:\/\/mtconcept.ro\/en\/wp-json\/wp\/v2\/pages\/9722\/revisions\/9727"}],"wp:attachment":[{"href":"https:\/\/mtconcept.ro\/en\/wp-json\/wp\/v2\/media?parent=9722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}